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December 07, 2005

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Dan, I listened to the discussion about recording IPT calls. I am not aware of any procedures and policies, but will say that we have been working with one of the major security companies to investigate an application which monitors calls for keywords. The idea is to detect when employees leak sensitive info, such as when an acquisition is about to take place. I don't know if we will ever build this, but it does raise some interesting questions, like are the rules for monitoring IPT going to be like traditional voice or more like data. Will enterprises start monitoring all calls, just like they can now with email and IM. We will see.

PS, encryption is generally useless as a countermeasure, when the call is translated by a media gateway to TDM. Just monitor on the TDM side.

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